MENARA · CUSTOMER SUPPORT
Menara Booking Support is a private email assistance application operated for Menara’s Marrakech activities. Only an authorized operator connects the business mailbox. Customers do not sign in to this application or grant it access to their Google accounts.
It reads supported customer inquiries received in the connected Gmail mailbox, identifies the activity and request, and replies using approved business rules. Requests requiring a human decision are referred to the appropriate activity team.
The application does not make reservations, change bookings, issue refunds, or delete or modify mailbox messages. Bookings remain on the original booking platform.
The operator authorizes Gmail read-only access and permission to send email. This access is used to read inquiry context, check previous responses, send customer replies and notify the activity team. Access can be revoked in the operator’s Google Account settings.
Limited customer message text is processed through the OpenAI API to classify the request. See the privacy notice for the data handling details.
Privacy notice and Google user data handling
Support: contact@menaraquadmarrakech.com
